I opened the black fineliner this morning only to find it had a massive leak. It was a real mess and ink went everywhere. I have no idea why this happened, I didn’t do anything abusive or unusual. I have contacted Staedtler to inquire about their warranty. I thought it would be interesting to see how they respond. I hope they guarantee their pens and are willing to offer a replacement. If so, I might consider adding them to my store. I will be sure to post the response I get from Staedtler’s Customer Service.
I opened my black Triliner to discover the pen had a massive leak. The ink did not come off easily from my hands and I imagine that it would not come out of clothing very well. If your Triliner leaks, be careful to keep the ink off of your hands and clothing. I have contacted Staedtler's Customer Service and hope that they are willing to stand behind their products.
wow. I’ve owned 3 sets of Triplus fineliners in my life, and none of them have EVER leaked. They should definitely have some sort of warranty, or compensation for you, since that has to be a really rare occurence.
I hope they do. That would make me feel good about using them in the future. I will keep you updated when I hear back.
I wanted to let you know that Staedtler did ship me 2 replacement pens for the defective pen I received in my set. It makes me feel good to know that they have enough integrity about their products to do this and that they care about their customers. If will feel confident buying and promoting their products in the future knowing this.
Cynthia
I have these pens and I had only one (the pink one – probably the least useful) dry out. Which frustrates me because I am not sure where to get just one replacement pen.
Very happy to see they replaced your defective pen!
“You know the Germans always make good stuff” – Vince (ShamWow guy)
These are great pens, aren’t they? I have never had one dry out, but Staedtler was great about replacing the defective one. Yes, I love German engineering and these pens are no exception.
Cynthia